Refund and Cancellation

Refund & Cancellation Policy

At EOM Shopping, customer satisfaction is our top priority. We strive to offer a seamless shopping experience, including transparent and fair refund and cancellation policies.

1. Cancellation Policy

Order Cancellation by Customer:

You can cancel your order before it is shipped.
To cancel, please contact our support team via email at support@eomshopping.in.
Once the order is shipped, it cannot be canceled and must go through our return process.

Order Cancellation by EOM Shopping:

We reserve the right to cancel any order due to product unavailability, payment issues, or if we suspect fraudulent activity.
You will be notified via email or phone and a full refund will be issued to your original payment method.

2. Refund Policy

Eligibility for Refunds:

Refunds are only applicable for eligible returns (see return conditions below).
Refunds will be issued after the returned item passes quality checks.
Refunds are processed to the original method of payment within 7–10 business days.

Non-Refundable Items:

Items marked as Final Sale or Non-Returnable.
Products that are used, damaged, or not in their original packaging.
Digital products or downloadable items.

3. Return Conditions

Returns must be initiated within 7 days of delivery.
The item must be unused, undamaged, and returned in its original packaging.
Include the receipt or proof of purchase.
To start a return, contact us at returns@eomshopping.in with your order ID and reason for return.

4. Exchange Policy

We only replace items if they are defective or damaged upon arrival.
For exchanges, email us at support@eomshopping.in with a photo of the issue and your order details.